Privacy Policy

Supa Group Pty Ltd is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

This policy explains how we collect, use, store, and protect your personal information, including how we use cookies, your rights regarding your information, and the measures we take to keep it secure.

What is personal information?

Personal information is any information or opinion that identifies an individual. Examples include your name, address, email address, telephone number, and project details. It may also include anonymous statistical information gathered through our website.

We do not collect sensitive information (such as racial or ethnic origin, political beliefs, religious beliefs, or health information) unless required by law or with your consent.

How we collect your personal information

We collect personal information in several ways, including:

• When you make an enquiry through our website, by phone, email, or in person.
• When you engage us to provide home extension or building services.
• When you subscribe to our newsletter or marketing communications.
• Through cookies and tracking technologies, when you visit our website.
• From publicly available sources and third parties, where appropriate.

‍Why do we collect your personal information?

We collect your personal information for purposes including:

• Providing services: To respond to your enquiries, manage your project, and deliver services.
• Transactional communications: To keep you updated on your project status or provide important service information.
• Marketing communications: To send you updates about our services, helpful building tips, project insights, and special offers (you can opt out at any time).
• Website improvement: To analyse website usage and improve user experience through analytics.

We will not use your personal information for purposes unrelated to those described above without your consent or unless required by law.

Cookies and tracking technologies

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What are cookies?

Cookies are small data files placed on your device when you visit our website. They help us remember your preferences, measure site performance, and provide a more personalised browsing experience.

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How we use cookies 

We use cookies to:

• Track website usage for analytics
• Improve website functionality and performance
• Assist with targeted advertising and re-marketing campaigns
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Managing your cookie preferences

You can choose to disable cookies in your browser settings. However, some features of our website may not function properly if cookies are disabled.

Google Analytics and tracking pixels

We use Google Analytics to collect anonymous data on website traffic and user behaviour. This information helps us improve our website and marketing campaigns. Data collected may include your device type, browser type, pages visited, time spent on site, and referring website.

We also use tracking pixels for re-marketing purposes, allowing us to display relevant advertising on other websites you visit. This data is anonymised and does not personally identify you.

Disclosure to third parties

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Trusted service providers and contractors who assist in delivering our services (e.g. marketing agencies, IT support).
• Legal or regulatory authorities, where required by law.

All third parties engaged by Supa Group are required to protect your information in accordance with this Privacy Policy and the Australian Privacy Principles.

Links to other websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies.

Security of your personal information

We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include secure servers, password protection, encryption, and restricted staff access. When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.

Access and correction

You may request access to the personal information we hold about you at any time and corrections if the information is inaccurate or outdated. Requests should be made in writing using the contact details below. We may require proof of identity before releasing information.

Changes to this Privacy Policy

We review this Privacy Policy regularly and may update it to reflect changes in law, technology, or our business practices. Updates will be published on our website. 

Contact us

For questions about this Privacy Policy, to request access to your personal information, or to update your details, please contact us:

SUPA GROUP PTY LTD

Email: extend@supagroup.com.au 

Phone: 03 9070 9968

Last updated: August 2025